GENERAL TERMS

INCLUDED:
Round-trip transportation to Trindade Village.

NOT INCLUDED:
Personal expenses.

OPTIONAL SERVICES:
Food and beverages during the stops are not included and must be paid separately.

WEATHER CONDITIONS

The tour operates in case of rain, wind, or changes in weather conditions, provided that it remains safe to access and visit the locations.

The tour will only be suspended in the event of very heavy rain or weather conditions that prevent access to the destination.

CANCELLATION POLICY

The cancellation policy applies from the date of the initial payment for the reservation, which is considered confirmation of the service.

Cancellation and refunds do not apply in the following cases:

a) If the service has already been used in full or in part, or if the customer decides to withdraw or leave after the tour has started. In these cases, the tour will be considered completed;

b) If the reservation is made less than 15 days before the tour date;

c) In case of no-show at the departure point, delays, or any other reason attributable to the customer that prevents them from taking the tour;

d) In case of rain, wind, cold weather, or changes in the weather forecast when there is no restriction or suspension issued by the responsible authorities preventing the tour from operating.

The customer may cancel free of charge up to 15 days before the tour date. The amount paid will be refunded within 7 days after the cancellation.

To validate the cancellation, the request must be made exclusively in writing by email to muanaturismo@gmail.com, respecting the required cancellation period of more than 14 days before the tour date.

These conditions are intended to protect both our company and our customers by clearly establishing the terms and conditions for booking our tour services.

IMPORTANT: Prices shown are estimates. Please check the applicable price for your tour date. Prices are subject to change without prior notice.