GENERAL TERMS

INCLUDED:
Transportation in a vehicle with a licensed driver to the destination agreed upon in advance.

NOT INCLUDED:
Personal expenses, unscheduled stops, route deviations, or changes to the destination address that require traveling a greater distance.

WEATHER CONDITIONS

The transfer service operates normally in case of rain, wind, or adverse weather conditions.

The transfer will only be suspended in the event of severe weather conditions that make transportation unsafe or impossible.

CANCELLATION POLICY

The cancellation policy applies from the date of the initial payment for the reservation, which is considered confirmation of the service.

Cancellation and refunds do not apply in the following cases:

a) If the service has already been used in full or in part, or if the customer decides not to continue after the service has started. In these cases, the service will be considered completed;

b) If the reservation is made less than 15 days before the scheduled service date;

c) In case of no-show at the agreed pickup point, delays, or any other reason attributable to the customer that prevents the transfer from being provided;

d) In case of rain, wind, cold weather, or changes in the weather forecast when there are no restrictions issued by the responsible authorities preventing the service from operating.

The customer may cancel free of charge up to 15 days before the scheduled service date. The amount paid will be refunded within 7 days after the cancellation.

To validate the cancellation, the request must be made exclusively in writing by email to muanaturismo@gmail.com, respecting the required cancellation period of more than 14 days before the scheduled service date.

These conditions are intended to protect both our company and our customers by clearly establishing the terms and conditions for booking our transfer services.

IMPORTANT: Prices shown are estimates. Please check the applicable price for your chosen date. Quoted prices are subject to change without prior notice.